Last Updated: 24 October 2023
1. ABOUT US
1.2 We are a disclosed ticketing agent selling tickets via the Services on behalf of promoters, organisers, managers, artists and venues of music, entertainment, sports and similar events (the “Event Partners”).
2.2 You must be over 18 to download the App and access and use the Services. If you are under 18 then you can only download the App and use the Services with permission from your parent or guardian.
3. GENERAL SERVICE DESCRIPTION
3.3 The Services will also provide you with gig, competition, product, and event recommendations based on your preferences, musical tastes, purchase history and what people like you are going to. These recommendations will be shown to you via the Discovery page in the App. You can also buy tickets and products, or share event, music, or product and recommendations with your friends on social media such as Facebook.
3.4 We may, from time to time, update the Services to provide additional functionality or services to you, or to carry out any maintenance or upgrades to existing functionality.
3.5 Tickets purchased through the Services will be subject to our Purchase Terms, and any additional terms and conditions provided to you by the Event Partner(s) and the venue of the event. Entry to an event will be in accordance with the rules and regulations of the Event Partner(s) and venue of the event.
- personal injury or death resulting from our negligence;
- fraud; or
- any matter which it would be illegal for us to exclude or restrict or to attempt to exclude or restrict our liability.
4.2 We can’t guarantee that the Services will be:
- compatible with any or all of your mobile devices or any software which you may use on your device;
- available all the time or at any specific time; or
- completely accurate and up to date, although we try.
5. PRESALES, REMINDERS, SAVED EVENTS, WAITING LISTS AND GROUP PLANS
5.1 Certain events will allow you to sign up for a 'reminder' to be notified (via SMS or push notification) when tickets for an event are placed on sale, or to 'save' an event meaning you will be notified (via SMS or push notification) when the event date is approaching and/or if there are only a few tickets remaining for sale. Tickets are sold on a first-come-first-sold basis and you must purchase the tickets in the same manner as any other transaction. You acknowledge that signing up to a presale notification, or saving an event, does not guarantee you will successfully purchase a ticket. Presale, reminder and saved event notifications may also include additional information about the event.
5.2 Certain events which have sold out on the Services will allow you to sign up to join a waiting list so that if additional tickets become available via the Services or if a new show becomes available for that same, or similar event (for example, if the artist adds an extra date or is on the line-up for a new event in the same city), you may be given the opportunity (via SMS, email, and/or push notification) to purchase a ticket via the Services. Users that have already purchased a ticket for a sold out event may also be given the opportunity to offer their ticket for sale via the waiting list. Please see Clauses 6 and 7 of our Purchase Terms for further information and the applicable terms.
5.3 DICE’s in-app feature, ‘Groups’ allows you to create a ‘Group’ within the DICE app, in which all Group members are able to (and will be notified when any other member) suggests events, votes for events of interest, and/or purchases a ticket to an event. All members of a Group can generate a link which allows them to invite others to also join the Group, and anyone can join the Group with this link, subject to them having a DICE account. All members of a Group are able to leave the Group at any time, and Group owners have the ability to remove members from the Group or to delete the Group altogether.
6. USER CONDUCT
6.2 You will need to register an account in order to purchase a ticket or other item, or to access certain features (such as the waiting list feature). When registering an account, you will be required to provide your name, mobile number and email address. Any tickets you purchase via the Services will be issued to your name as shown in your account details. You agree to provide us with accurate and up-to-date information as requested when registering your account, and you agree to update your details promptly if there are any changes.
6.3 In order to use certain aspects and features of the Services, you must have a compatible mobile device, access to the Internet, mobile messaging and data services. Fees and charges may apply to your use of the Internet or mobile messaging services. You agree that you are responsible for any such fees or charges where these apply.
6.4 You also agree that:
- you will not interfere or attempt to interfere with the proper functioning of the Services or disrupt the operations or breach the security of the Services;
- you will not reproduce, duplicate, copy, sell, resell, remove, modify or exploit the Services or their content or its software in any way;
- you will not use software, devices, or other manual or automated processes to access any portion of the Services, including but not limited to use of any scripts or web crawlers; and
- you will not use the Services in any way that is fraudulent or illegal.
6.5 The Services and their contents are protected by intellectual property rights which either belong to us or are licensed to us to use. You may not copy or use them without our consent in writing.
6.6 The DICE word mark and our logo are registered trademarks and must not be used in any way without our express prior written consent.
7. CLOSING YOUR DICE ACCOUNT
7.2 You can uninstall the App at any time, using the functionality within the App or your mobile device. Please note though that deleting the App will not automatically result in the closure of your account. To close your account, please email us at firstname.lastname@example.org.
8. THIRD-PARTY CONTENT AND SERVICES
8.2 When you access third party websites or applications from the Services you do so at your own risk. Any third party websites or applications are outside of our control, and we are not responsible for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or applications.
8.3 Sometimes DICE may request additional permissions related to the settings on your mobile device, such as accessing your location or enabling push notifications in order to carry out certain actions or allow you to enjoy certain features. If you choose not to give us the necessary permissions then you may not be able to access all the features and functions of the Services.
9.1 If you have any complaint about the Services, you should contact our customer services department at the following email: email@example.com and we will try and resolve it as soon as possible.
9.2 As an online trader, pursuant to European Union legislation, we draw your attention to the European Commission's Online Dispute Resolution platform which can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN. Through this platform you can access further information about resolving disputes in relation to something you have bought online. We are not obliged to and we do not agree to have our customer complaints handled by these providers. You can also email us at firstname.lastname@example.org.