Some things to note for any events you’ve got coming up at Avant Gardner.
Everyone is subject to search and ID check upon entry.
Entry may be denied if an individual appears to be over intoxicated and/or attempts to use a fake or expired ID.
FORMS OF ID
All documents must be physically present upon entry (no photographs/scans)
The following documents will be accepted as proof of age for entry:
(a) A valid driver's license or state-, territory-, or province-issued ID card from the US or Canada;
(b) a valid passport;
(c) a valid military ID from the US;
(d) a temporary ID from the US Department of Motor Vehicles, along with the expired ID it is replacing or some other form of photo ID;
(e) a Global Entry card issued by the US. All documents must be physically present upon entry (no photographs/scans)
Here are a few things that WILL NOT count as valid ID:
(a) NYC ID cards;
(b) photographs of identification;
(c) university or high school ID cards;
(d) identification in any language other than English (aside from passports).
Re-entry is not permitted at Avant Gardner events unless otherwise noted. If you purchase tickets to two events happening simultaneously at Avant Gardner, you will not be able to walk freely between the two events (though you may leave one event to go to another, you will not be able to re-enter the room you left).
Backpacks, large totes, large purses, duffle bags, camelbaks, and any bags larger than 8.5” x 10” are prohibited. Bags larger than 8.5” x 10” will initially be searched, then must be checked-in at our bag/coat check.
Our bag & coat check is open year-round: checking an item costs $6. There are no size or weight restrictions for checked items, meaning your baggage is fine if you're coming straight from or going to the airport.
ON THE DAY
Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
WHAT TO DO IF YOU CAN’T MAKE THE SHOW
We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.
Offer your ticket to another fan
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the Waiting List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Transfer your ticket to a friend
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown.
Can I just get a refund?
Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change.
At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Waiting List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.
But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.
Avant Gardner is now a cashless venue for all on-site purchases.
Upon arrival, link your credit card to your wristband or top up your wristband with cash.
Topping up with cash? Balances are provided after every purchase or at a Top Up station located at the box office or guest relations. If you have a remaining balance at the end of the event, reclaim your balance at the box office or guest relations before exiting the venue. ATMs are available on-site for cash top-ups.
There is no formal dress code for any event at Avant Gardner. Shoes, tops and bottoms are required for entry at every event unless otherwise noted.