Elsewhere Event FAQs

Some things to note for any events you’ve got coming up at Elsewhere.

WHAT ID DO I NEED FOR ENTRY?

For everyone's safety, we require a physical, valid, scannable US Government-issued photo ID or foreign passport for entry to ALL Elsewhere events. For our valued international audiences, please note that we ONLY accept valid passports for entry. WE DO NOT ACCEPT foreign IDs of any other kind. Please note that photocopies, photographs, and expired IDs will not be accepted as well. We reserve the right to request a second form of ID if necessary.

To attend our 16+ events, all patrons must prove they are between 16 and 21 years of age. The accepted forms of identification include:

-A physical school ID with a photo and birth date.

-A physical learner's permit.

-School documentation showing age.

If a patron has a school ID, they MUST also provide a photo of their passport or birth certificate as additional proof. Please be aware that we do not make any exceptions for minors under 16, even if they are accompanied by a guardian or supervised. This is to ensure that all our events are in compliance with age requirements, and we greatly appreciate your cooperation in this matter.

IS THERE RE-ENTRY?

No, all exits are final when leaving Elsewhere. But we've got a lot to offer inside: a hideaway bar upstairs with seating if you need a break from the action, a small food menu if you're hungry, multiple performance rooms to explore, and more!

DO I HAVE TO CHECK MY BAG?

For the safety and security of our guests and staff, please expect to have bag items inspected upon arrival at Elsewhere. When we are expecting particularly large crowds - such as sold out concerts and large club nights - we often implement a mandatory bag check for the safety of all patrons.

I CAN’T MAKE IT TO THE SHOW, CAN I GET A REFUND?

All ticket sales are final, and event details - such as lineup, start time, set times, and stage - are subject to change without notice, due to circumstances outside our control.

But sometimes the show can’t go on. In the event of a postponement, ticket-holders will be given the option to either (a) keep their ticket to be honored at the rescheduled date, or (b) to claim a full refund. Please keep an eye out for an email from us if your event has been postponed.

In the event of a full cancellation, refunds will be processed automatically - please allow 5 to 10 business days for your refund to process.

IF I BUY A TICKET TO A SINGLE EVENT, DOES IT GRANT ME ACCESS TO ALL OF THE OTHER EVENTS HAPPENING AT ELSEWHERE THAT NIGHT?

In most cases, no. Our events are operated and ticketed separately, and entry to each will require its own ticket. However, sometimes our parties do take place throughout the whole building, and a single ticket will grant you access to all rooms.

WHAT PAYMENT OPTIONS ARE AVAILABLE AT THE VENUE?

Elsewhere now uses a wristband payment system for all in-venue purchases at the bar and coat check. At the entrance, sync your credit card or debit card to your wristband at one of the many activation stations. After this easy and secure setup you won't have to use your card once inside, just tap your wristband to pay. No cards will be accepted at the bar, but cash is always accepted!

DO YOU OFFER ACCESSIBILITY OPTIONS AT THE VENUE?

Yes! To the best of our ability, we have built Elsewhere with accessibility as a priority, and our staff has been trained to help.

When you arrive at the venue, please alert security at the entrance who will make sure you are taken care of by one of our managers. We recommend arriving when doors open for quickest accommodation (door times are listed on each event page), but we will happily accommodate requests at the venue at any time.

Elsewhere is fully wheelchair accessible (including the rooftop), but some areas require staff escort for elevator access. Reserved seating or viewing areas can be pre-arranged as well. Please email [e-mail] to give us a heads up, or ask security or a manager for assistance when at the venue.

Please also note that the sound system can be loud and that strobe lights, fog, and haze are frequently used at both concerts and parties.

If you have a special need not mentioned here and would like to know if we can accommodate it, please reach out to [e-mail] and we will be sure to respond as quickly as possible.

ARE YOUR EVENTS RAIN OR SHINE?

All events at Elsewhere are rain or shine. During inclement weather, we first attempt to relocate rooftop events to our indoor spaces. If we’re unable to move indoors or weather conditions are deemed unsafe, a cancellation call will be made day-of and announced to the public on our social media accounts.

In the event of a cancellation due to weather, refunds are issued to all ticket-holders automatically - please allow up to 7 business days for your refund to process. A refund will be issued due to weather only if the event is cancelled. 

ON THE DAY

Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code. 

Just follow these steps:

1. Open the DICE app. Tap the ticket icon at the bottom of the screen.

2. Choose the event. 

3. Tap Activate QR code.

Once you activate your ticket, you will no longer be able to send it to a friend. 

If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.

WHAT TO DO IF YOU CAN’T MAKE THE SHOW

We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.

Offer your ticket to another fan

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.

There are a few conditions, though. Not every show will have the Waiting List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket. 

Learn more about how the Waiting List works. 

Transfer your ticket to a friend

If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number. 

After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands. 

The whole process takes seconds, here’s a step-by-step breakdown. 

Can I just get a refund? 

Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change. 

At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Waiting List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.

But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.