Saint Vitus FAQ Saint Vitus FAQ

Things to note for any events you’ve got coming up at Saint Vitus.

 

SECURITY

Identification is required for entry to all events. Most events are 21+ unless otherwise noted. Exceptions can be made for attendees coming with a parent/guardian only if approved in advance by contacting us directly. Please DM us on Instagram and we will get back to you when we can. Inquiries for underage individuals without a guardian will not be approved.

 

We reserve the right to expel any persons that our staff deem to be too intoxicated or behaving in a manner that disrupts the experience of others.

 

FORMS OF ID

We accept physical copies of driver’s licenses, state-issued identification cards and passports. For temporary ID papers, a photo of a valid physical ID is required.

 

RE-ENTRY POLICY

You may enter and exit Saint Vitus as you please after you have been stamped, but your re-entry is subject to security and our staff’s discretion.

 

BAG POLICY

We do not have a coat check. You may bring a bag in, but you are responsible for it.

 

ACCESSIBILITY

As we are a small venue, we are not able to offer guaranteed space in the live room, but if you need assistance, please alert our door staff and we will provide you with a seat at the bar closest to the television where you’ll be able to see and hear the performers clearly.

If you have accessibility needs, please arrive as close to doors as possible, and if you have questions, reach out to us on Instagram.

 

LATE NIGHT EVENTS

For most late night events, you are permitted to stay after attending an evening show. If this is not the case, you will be notified ahead of time via email.

 

PHOTO POLICY

We have an open policy on cameras—we love to see your photos!—but please be mindful of your equipment and do your best to not disturb the experience of other attendees. You alone are responsible for your gear—this goes for the camera on your phone as well.



ON THE DAY

Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code. 

 

Just follow these steps.

1. Open the DICE app. Tap the ticket icon at the bottom of the screen.

2. Choose the event. 

3. Tap Activate QR code.

 

Once you activate your ticket, you will no longer be able to send it to a friend. 

 

If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.

 

WHAT TO DO IF YOU CAN’T MAKE THE SHOW

We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.

 

OFFER YOUR TICKET TO ANOTHER FAN

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.

 

There are a few conditions, though. Not every show will have the Waiting List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket. 

 

Learn more about how the Waiting List works. 

 

Transfer your ticket to a friend

If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number. 

 

After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands. 

 

The whole process takes seconds, here’s a step-by-step breakdown. 

 

Can I just get a refund? 

 

Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change. 

 

At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Waiting List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.

 

But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.