Soda Bar FAQ Soda Bar FAQ

Things to note for any events you’ve got coming up at Soda Bar.



FORMS OF ID

All shows held at Soda Bar are 21+ only and require a valid photo ID. No one under the age of 21 will be admitted without exception.

 

Age restrictions vary for Soda Presents shows and will be specified on the ticketing page for each show.

 

ACCEPTABLE FORMS OF ID (not expired, not punched, etc.):

Drivers license • Passport • International Drivers License • Military ID

 

UNACCEPTABLE FORMS OF ID:

School IDs • Expired IDs • Fake IDs • Credit cards • Paper renewal forms

*NOTE: We reserve the right to deny entry if ID is suspicious or questionable in any way.

 

BAG POLICY

Bags are allowed but will be subject to search.

 

ON THE DAY

Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code. 

 

Just follow these steps.

1. Open the DICE app. Tap the ticket icon at the bottom of the screen.

2. Choose the event. 

3. Tap Activate QR code.

 

Once you activate your ticket, you will no longer be able to send it to a friend. 

 

If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.

 

WHAT TO DO IF YOU CAN’T MAKE THE SHOW

We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.

 

OFFER YOUR TICKET TO ANOTHER FAN

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.

 

There are a few conditions, though. Not every show will have the Waiting List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket. 

 

Learn more about how the Waiting List works. 

 

Transfer your ticket to a friend

If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number. 

 

After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands. 

 

The whole process takes seconds, here’s a step-by-step breakdown. 

 

Can I just get a refund? 

 

Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change. 

 

At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Waiting List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.

 

But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.

 

PARKING?

Street parking only.

 

LOST & FOUND?

If you believe you lost something at Soda Bar, please e-mail info@sodabarpresents.com with full information of the item including color, brand, description, and when you left it at the venue. We will confirm whether it has been turned in. Soda is not responsible for lost or stolen property. Please keep your possessions with you at all times.