The Vera Project & Black Lodge FAQ The Vera Project & Black Lodge FAQ

The Vera Project & Black Lodge FAQ

Things to note for any events you’ve got coming up at Vera Project & Black Lodge.

 

SECURITY

Everyone who enters The Vera Project will be held accountable for respecting other people in the space. We will not tolerate any kind of hate speech, racism, transphobia, misogyny, violence/harassment of any kind, or any other behaviours that make people feel unsafe. The Vera Project is an All Ages space: No drugs, alcohol, or weapons will be allowed inside.

 

ACCEPTABLE FORMS OF ID

-Drivers licence or state issued ID

-Passport

-A physical school ID

-A physical learner's permit.

-School documentation showing age.

 

These cannot be expired or punched through.

 

RE-ENTRY POLICY

Ticket holders may re-enter at any point during the event.

 

BAG POLICY

Ticket holders may bring a bag into the venue, no larger than a backpack. Your bag may be subject to search at the door. We do not provide any storage for bags at the venue.

 

OUTSIDE FOOD AND DRINK

Ticket holders may bring in a refillable water bottle. We do not allow outside food or drink inside the venue.

 

ACCESSIBILITY

The Vera Project offers wheelchair access and various options for accessibility accommodation. Our front (show) door is located at the bottom of a ramp, & our office door is located at street level with a long hallway that goes through our recording studio to a wheelchair elevator that goes from the studio to backstage/ground level. Restrooms are on the ground level and are wheelchair accessible and gender-neutral. 

Please send us an email at info@theveraproject.org for shows, or levin@theveraproject.org for classes so we can make your experience at Vera as comfortable as possible.

 

GETTING TO VERA

The Vera Project is located at 161 Republican Street, at the corner of Warren and Republican.  Our classroom entrance is north of the Climate Pledge Arena, across the breezeway from KEXP. Public transportation options include: the Monorail (via Westlake Center Light Rail) and the following bus routes: RapidRide D Line, #1, #2 #8, #13. Vera does not have a dedicated parking lot, but paid street parking is available west and north of Seattle Center's campus.

 

PHOTOGRAPHY RULES

Please do not use excessive flash, and be respectful of other patrons and the performers.

 

LOST AND FOUND

If you believe you have lost a personal belonging at a Vera show, please email info@theveraproject.org or give us a call at (206) 956-8372 so we can assist you.



CLASS ENTRANCE

Please enter through the upper class entrance so we can check you in for classes. The upper entrance is located under the white awning, directly on the corner of Warren and Republican.

 

REFUNDS

The Vera Project does not provide refunds nor reschedule tickets for other class dates.

 

AGE REQUIREMENTS

While Vera is an All Ages space, we recommend that anyone under the age of 14 attend a class with an older family member, guardian or friend.



ON THE DAY

Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code. 

 

Just follow these steps.

1. Open the DICE app. Tap the ticket icon at the bottom of the screen.

2. Choose the event. 

3. Tap Activate QR code.

 

Once you activate your ticket, you will no longer be able to send it to a friend. 

 

If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.

 

WHAT TO DO IF YOU CAN’T MAKE THE SHOW OR CLASS

We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.

 

OFFER YOUR TICKET TO ANOTHER FAN

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.

 

There are a few conditions, though. Not every show will have the Waiting List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket. 

 

Learn more about how the Waiting List works. 

 

Transfer your ticket to a friend

If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number. 

 

After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands. 

 

The whole process takes seconds, here’s a step-by-step breakdown. 

 

Can I just get a refund? 

 

Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change. 

 

At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Waiting List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.

 

But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.