The Lower Third at Outernet - Accessibility FAQs The Lower Third at Outernet - Accessibility FAQs

The Lower Third at Outernet - Accessibility FAQs

The Lower Third is an unseated venue. We have a lift down to the club room with an accessible toilet located one more floor down. We have a designated accessible seating area located left of the stage. 

 

Accessible Toilets - You can find the accessible bathroom one floor down via lift. Please inform security or a team member who can provide you with access. 

Lifts - You can access the club room and bathrooms via a lift in our secondary entrance – please inform a member of the team upon arrival who can provide you access. 

Queue Jump - You can add a queue jump onto your ticket to skip the main queue via DICE fan support - information below. 

Accessible Viewing Platform - You can add a seat/space in our viewing platform (allocation allowing) via DICE fan support - information below. 

Companion Ticket - you can add a free companion ticket onto your ticket (allocation allowing)  via DICE fan support - information below.

 

Tickets 

Please purchase your desired ticket on DICE and then check in with DICE fan support dice.fm/contact or via the DICE app to request your requirements (information below). 

 

If we can’t accommodate your requirements DICE fan support will refund your ticket. 

 

Accessibility Viewing Area 

For all music events we have a limited capacity accessibility viewing space for customers who require space for a mobility aid and those who require a seat. This allows each ticket holder a spot or seat and a companion ticket + standing spot in the viewing area for said companion.  Please get in touch with DICE through dice.fm/contact or via the app to add this onto your ticket and if we are unable to accommodate and you are no longer able to attend the event, we will refund the original ticket purchased. 

To note: we can only accommodate up to one companion per spot/seat/ticket in the accessibility  viewing area 

If tickets are sold out, please still get in touch with DICE’s fan support as there might be some leftover allocation for the accessibility area. 

 

Essential Companion Ticket 

We have a limited number of essential companion tickets for all our music events at The Lower  Third. Please purchase the ticket type of your choice and then get in touch with DICE  dice.fm/contact or via the app to add this onto your ticket. 

If we have run out of companion ticket allocation and this means you are no longer able to  attend the event, we will refund your original ticket purchased. 

 

Queue Jump 

We offer a queue jump to avoid the door queue and shorten time spent in the queue. If this  would be beneficial, please contact DICE dice.fm/contact or via the app to add this to your  ticket.

 

Useful Information/FAQ’s 

I have an access requirement not listed here, what should i do?  If you have any queries on access, please contact - accessibility@outernetlive.com 

 

What to expect on arrival for shows?  

If you have an accessibility ticket, companion ticket and/or a queue jump ticket on top of your  original ticket purchased please let our door person/security know, where the respected  member of staff will scan your ticket and let you/party in + show you around if needed and  answer any questions you may have. 

 

Travel 

26 Denmark St, London, WC2H 8NJ 

The nearest underground station is Tottenham Court Road (Exit 4). 

There is no parking at the venue - the closest blue badge bays are located in Soho and  Chinatown in the q-park car parks. 

Chinatown q-park - Newport Pl, London, WC2H 7PU (7 minute walk from venue) Soho q-park - Poland St, London, W1F 7NQ (8 minute walk from venue) 

 

Do you have disabled parking?  

There is no parking at the venue - the closest blue badge bays are located in Soho and  Chinatown in the q-park car parks. 

Chinatown q-park - Newport Pl, London, WC2H 7PU (7 minute walk from venue) Soho q-park - Poland St, London, W1F 7NQ (8 minute walk from venue) 

 

Can I bring my assistance animal to the show? 

Assistance dogs may be allowed into the venue depending on the event - please email  accessibility@outernetlive.com to set up this requirement 

 

Medical Requirments

We understand that our guests may need to bring medication, equipment and/or food/drink to  manage a medical condition. If you have any concerns regarding being allowed entry with any  items, please get in touch with us via accessibility@outernetlive.com to discuss. 

 

Effect Lighting 

Please be aware that smoke machines, strobe lighting and lasers may be used during some  performances.  

 

Are there any other areas away from the crowd in the venue?  

Please be advised, apart from the accessibility viewing area we cannot guarantee space away  from crowds inside the venue. 

We can however organize re-entry per request (please email accessibility@outernetlive.com or  mention to our guest list person/host upon arrival) 

 

Would three of us be able to sit/stand with my partner in the accessible seating  area next to the stage? 

Unfortunately, due to very limited space in the area we can only accommodate up to one companion per seat/space. 

Please note you can’t add an accessibility viewing area seat/spot onto a companion ticket - so if  the area is full a companion ticket holder will have to stand in said area. 

 

Feedback 

If you have/want to give any feedback please see a link to our feedback form below - this allows  us to see what we are doing right and where we can improve so we very much welcome any  feedback you may have. 

https://forms.gle/GdqAtPZxGdStCfhv8