The stream is buffering or freezing The stream is buffering or freezing

The stream is buffering or freezing

  1. Close the stream and restart it, to see if the issue resolves itself. If the player allows it, please fast-forward to where you left off so you do not risk missing the end of the stream (there should be a progress bar at the bottom of the screen that you can interact with to skip forwards or backwards in time).
  2. If DVR is available on the stream, please try rewinding slightly so the feed is not live and see if that resolves any buffering issues experienced.
  3. If you’re finding that the issue persists, we’d recommend trying to access the stream on another device, to see if quality improves.
  4. If you're still finding no change to the quality, we’d advise trying to hotspot or manually adjust the quality of the stream via the gear button on the player (when available)