Make sure your BlueTooth is not connected to another device if you hear no sound. If your sound is out of sync, please restart the stream, and fast-forward to where you left off. This issue could also be caused by casting or your HDMI cable, so we’d recommend reconnecting or trying to watch the stream without casting. If you still find the issue persists, please contact us.
![The sound is off or out of sync]({"bg": "//theme.zdassets.com/theme_assets/11321625/68933dfda5e6a343e41e75b6ba79f0369a6aaa6b.jpg"})