What if my stream does not work after troubleshooting?

If your stream is still not working after trying the above steps, email [e-mail] and in your message, please include:

1. your phone number (and area code), 
2. the 5 character access code for the stream, 
3. the name/model of the device(s) you’re using to watch the stream and
4. a screenshot or picture of the screen or any error message that may be popping up (if applicable).