Troxy Accessibility FAQ

There is step-free access at the front entrance of the building and throughout the upper section of the ground floor. Unfortunately, there is no lift to the circle seating and this can only be accessed via steps. The accessible toilet is located in the foyer near the main entrance and is available by Radar key. Don’t worry if you don’t have one with you – Troxy has a spare you can borrow!

 

There is an accessible area (with step-free access) where tickets can be purchased for events at Troxy. These tickets may vary in location depending on the configuration for each event. Please purchase your own ticket first, and then for further information or if you require a carer or personal assistant, please contact [e-mail] with the show you are attending, your full name, phone number, and your access requirements. Troxy will get back to you as soon as possible to arrange this for you. This will be done on a first-come-first-served basis.

The tickets you can purchase are either;

Step Free (Ground Floor) – suitable for wheelchair users and those with difficulty in bending their legs. For most events, we provide a dedicated Access Area on the Ground Floor, though the location of this may vary depending on the configuration of each event. Please note, the access area has limited availability.

Steps (Circle) – the circle is a seated area and is suitable for those who prefer a little less crowding, or who cannot stand for an entire show but are happy to walk upstairs (43 to be exact, don’t worry they are not all together!)

The following forms of evidence are automatically eligible:

– Front page of DLA / PIP / Attendance Allowance letter

– Certificate of Visual Impairment

– Recognised Assistance Dog ID card

– CredAbility Access Card (www.accesscard.org.uk)

If you’re unable to provide any of the above Troxy will review your access requirements on a case-by-case basis. Proof should be sent within 5 days of booking and no later than 2 weeks before the event date. We are unable to offer refunds once the event has taken place.

You can read the full Accessibility policy for Troxy by clicking here.