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  1. DICE Help Center
  2. Streaming
  3. Troubleshooting during a stream

Troubleshooting during a stream

We always urge our partners to test a stream before it starts, and would also urge you to test the stream will work on your device prior to purchasing tickets. In some cases, you may experience a compatibility issue that’s caused by your device or internet connection and the stream itself. That’s why we’d recommend reading the steps here to see if there’s anything you can do to resolve the issue before reaching out to us.

You can’t change the default country code when entering your phone number in to www.dice.fm/stream
Some TV makes and models do not allow you to interact with the screen wh...
The stream is buffering or freezing
Close the stream and restart it, to see if the issue resolves itself. I...
The sound is off or out of sync
Make sure your BlueTooth is not connected to another device if you hear ...
What to do if your Smart TV browser isn’t compatible with DICE
If your Smart TV is incompatible with www.dice.fm/stream, please use a l...
What if my stream does not work after troubleshooting?
If your stream is still not working after trying the above steps, email ...