Entry Policy
Door times will vary from show to show. Please reference the time listed on your ticket and the posted event information for more information!
What Items Are Prohibited?
- Aerosol products/cans
- Costumes that resemble public safety uniforms
- Drones, remote-controlled aircraft, toys
- Drugs & drug paraphernalia
- Glass, cans, cups, or coolers
- Laser points and air horns
- Markers, pens, or spray paint
- Outside food or beverages
- Professional audio or video equipment
- Red-colored light-up wands, batons, or lightsabers
- Totems or decorated pool noodles
- Toy guns, water guns, slingshots
- Weapons of any kind
What Is The Venue’s Bag Policy?
- Bags 6” x 9” or smaller are allowed in. These do not need to be clear.
- Any bags larger than 6” x 9” must be clear. The clear bag cannot be larger than 12” x 6” x 12” (the size of a one-gallon clear plastic freezer bag).
- Empty hydration packs with no more than two main compartments and one smaller compartment are allowed in.
- All bags are subject to search upon entry or at any time during an event.
What Items Are Allowed In?
- Deodorant
- E-cigs/vapes
- Hydration packs with no more than two main compartments and one smaller compartment. These must be empty upon entry.
- Non-professional cameras under 6”
- Physician-prescribed medication that is not expired. You must show the prescription and consult with a safety officer when you come.
- Reusable water bottles (must be empty upon entry).
- Sealed intranasal naloxone
- Clear bags which do not exceed 12” x 6” x 12”
- Small bags not exceeding 6” x 9”
You can check the Venue Website for more information.
ON THE DAY
Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
WHAT TO DO IF YOU CAN’T MAKE THE SHOW
We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do ⬇️
OFFER YOUR TICKET TO ANOTHER FAN
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the wait list: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the wait list function switched on (that’s up to the event organizers, not DICE), and tickets can only be added to the wait list after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Learn more about how the wait list works.
TRANSFER YOUR TICKET TO A FRIEND
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown.
CAN I JUST GET A REFUND?
Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change.
At DICE, you’re entitled to a refund if an event you have tickets for is canceled or rescheduled; if the event organizer gives us explicit instructions to refund you; or if another fan buys your ticket through the wait list. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.
But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.