For more information about your upcoming tickets for The Kooks 20 Years of Inside In/Inside Out London, Dom Dolla on the Thames, Peggy Gou on the Thames, Overmono: Pure Devotion at Old Royal Naval College, Adriatique present X on the Thames, Anjunadeep Open Air event on the Thames, Moby Live on the Thames or Michael Bibi extended set on the Thames have a read through this guide to find out all you need to know. Below, we've added accessibility information, how to get to this event and what to do if you can't make it.
Entry and admission
No physical ID, no entry. All on the Thames events at the Old Royal Naval College are 18+.
Valid physical photographic ID is required to enter the Event (passport, driving licence, PASS Card).
Make sure to have your tickets downloaded and available on your phone before you get to the venue.
There is no re-entry to the event once you leave the venue.
What time do gates open and close?
Gates opening & close times will be published closer to the event.
Please refer to your ticket for your allocated arrival time. Late fees will apply if you miss your scheduled slot.
Last entry only applies to General Admission, Anytime Entry, VIP, Backstage & Access ticket holders. All other ticket types must arrive by the time stated on their ticket.
Re-entry is not permitted if you leave the venue during the Event.
All Shows end at 11pm.
Set times will be revealed on site.
Show schedule and timings
These will be confirmed closer to the show.
How do I access my tickets?
All tickets bought will be stored in your DICE account.
Please refer to your ticket for your allocated arrival time. Entry times are staggered to help reduce queues and manage traffic for a smoother fan experience.
Important: A late arrival fee applies if you arrive after your ticketed time.
Anytime ticket holders may arrive at any time before last entry.
To speed up entry, please have your ticket ready in the DICE app to show on arrival.
Where is the Entrance?
All ticketholders should head to the Main Entrance at the West Gate on King William Walk, London, SE10 9NN, then follow the signs for your ticket type.
GENERAL ADMISSION (GA): Look out for GA signs and join the dedicated GA lanes
VIP: Look out for VIP signs and join the dedicated VIP lanes. Once inside, follow signs for VIP & The Painted Hall
ACCESSIBLE: Look out for Accessibility signs and join the dedicated Accessibility lanes
BACKSTAGE: Look out for BACKSTAGE signage and join the dedicated Backstage entrance at the riverside
HOSPITALITY: Look out for Hospitality signs and join the dedicated entrance at the riverside
Box Office: Located on College Way (West Gate) as you enter the venue from Cutty Sark side. For all guest list and ticket enquiries.
Note: There is no re-entry to the event once you leave the venue.
What food and drink are available?
No food or drink is permitted to be brought on site.
Available on-site:
- Wide selection of wine, spirits, beer, cocktails, and soft drinks
- Variety of food vendors, including vegan, vegetarian and gluten-free options
- Free water available all day for refilling bottles
You may bring an empty (non-glass) water bottle for refilling.
What payment methods are accepted?
All on the Thames events at the Old Royal Naval College are cashless events: card and contactless payments only are available at the venue.
Accessibility
Accessibility tickets are available to purchase on each event page. There is a limited amount per show to ensure the organisers can provide appropriate facilities for all accessible ticket holders.
How do I request a companion ticket for an event at the Old Royal Naval College?
If you require a Personal Assistant/Companion to attend the festival with you, follow the steps below to secure your free Companion ticket:
1. Purchase an 'Accessibility Ticket' from the event page on DICE. If you don't require a companion ticket, that is all you need to do. If you are applying for the PA/Carer Ticket Scheme, you must purchase 1 x Accessible ticket for yourself, and please do not purchase a ticket for your companion; instead, follow the below steps.
2. Email a screenshot of your DICE ticket in the app and submit your supporting valid evidence via email to info@labyrinthevents.com.
Valid Evidence:
- A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
- Confirmation from Social Services that the individual is listed on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dB HL or more.
- War Pensions Mobility Allowance.
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse, or social worker.
- Disability or mobility benefit award letters.
- Copy of a Blue Badge (both sides)
3. Once the evidence and ticket info has been received and verified, the organisers can send you a link to purchase your free PA/companion ticket. You will then have both tickets in the DICE app.
4. Closer to the event, the organisers will send you an Access Information Pack with all the information you require about our accessible facilities on site.
Prohibited Items
Bags will be checked on arrival. The organisers reserve the right to prohibit any item or goods within their venue, including, but not limited to:
- Food and drink
- Bags larger than A4 size
- Stools or fold out chairs
- Items which are or may be illegal
- Weapons
- Ammunition
- Explosives
- Horns and loudhailers
- Whistles
- Drums
- Fireworks, flares
- Flagpoles, sticks
- Large umbrellas
- Perfume bottles & aerosols
- Spray paint, graffiti pens
- Legal highs
- “Laughing gas” canisters and dispensers
- Medication (please get in touch with us at info@labyrinthevents.com if you have any medical reasons for bringing your medication in)
- Folding chairs, stools, and tables
- Shooting sticks
- Animals
- Professional film or photography equipment
- Laser pens
- Any sports equipment
- Candles, lanterns
- High-vis bibs, jackets, or vests
- Liquid inc perfume, deodorant, lipstick, other liquid make up
- Any other articles which may be a danger to public or cause nuisance
What can I bring with me?
Empty (non-glass) water bottle for refilling
Bags no larger than A4
Personal medication (clearly labelled as prescribed)
Lockers are available on-site to store belongings. These can be purchased in advance as an 'Extra' on DICE or on the day (subject to availability).
How to get to the Festival
Labyrinth on the Thames takes place at Old Royal Naval College, King William Walk, London, SE10 9NN.
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The venue is well connected by public transport.
There are no parking facilities at the event or in the immediate area. Please do not travel by car. There are dedicated parking officers, who will fine anyone that does.
Public Transport
By Boat Sail to Labyrinth on The Thames - and home again with Uber Boat by Thames Clippers offers regular, accessible riverboat service to Greenwich Pier.
By DLR Greenwich DLR Station is a few minutes walk from the venue, and has step-free access. It connects to: Bank, Canary Wharf, Tower Hill
By Underground (Tube) Take the Jubilee line to North Greenwich (step-free) followed by Bus 188 or 129.
By National Rail Nearest stations: Greenwich Station (step-free) and Maze Hill Train Station. Southeastern and Thamesline serve both stations.
By Bus Routes within walking distance: 129 | 177 | 180 | 188 | 199 | 286 | 386 - Final service between 00:30 - 00:50
By Bike Cycle racks available outside the Visitor Centre and The Old Brewery. Lime e-bikes are not allowed on venue grounds.
Can't make the event anymore?
Your best option to ensure your tickets don't go unused is to check if the wait list is active and return your tickets, or find a friend who is interested, and you can transfer the tickets over to them. You can do this in the app, as long as your friend has a DICE account. To return your tickets to the wait list, follow these steps:
- Open the DICE app, tap the tickets icon at the bottom of the screen and click on the relevant event.
- Tap 'Return Tickets'.
- Select which tickets you want to resell and tap Return.
- If your tickets get snapped up by another fan, you’ll be notified and a full refund will be issued to you (this can take between 5–10 days to appear in your bank account). If no one purchases your tickets, they will be returned to your account for you to use on the day of the event.
How do I send my tickets to a friend?
Tickets can only be transferred between DICE accounts – it’s part of how we keep tickets in the hands of fans, and away from resellers.
To transfer your ticket, just follow these steps:
- Open the DICE app. Tap the ticket icon at the bottom of the screen.
- Select the event.
- Press Send ticket to a friend.
- Select the person you’d like to transfer to from your phone’s contact list.
- Then, choose the number of tickets you’d like to transfer, and press Send ticket.
Please send the tickets before the deadline, usually a few hours before the event (the exact time will be shown on your ticket).
Lost Property
At the Event: Go to the Information Tent located behind the Merch Tent.
Following the Event: Please email info@labyrinthevents.com. They will contact you if we find your belongings.
If you don't hear from their team within 3 weeks, sadly, they've not found your belongings.
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