Things to note for any events you’ve got coming up at The Sultan Room.
AGE RESTRICTIONS & TYPES
We are a 21+ venue unless otherwise stated. Please check the show info to verify the age requirement for the event you’re interested in. All shows require a valid government-issued photo ID or passport to enter.
The ID must be issued by the commissioner of motor vehicles, federal government, any United States territory, commonwealth or possession, the District of Columbia, a state government within the United States or a provincial government of the dominion of Canada. Alternatively, a valid passport issued by the United States government or any other country can be used.
We DO NOT accept any photographs of IDs or passports, nor do we accept expired IDs. If necessary, we may request a second form of ID.
Please note for our 16+ events, we do not make any exceptions for minors under 16, even if they are accompanied by a guardian or supervised.
PARKING, TRANSPORTATION & DIRECTIONS
The Sultan Room is located at 234 Starr Street. We are just off of the Jefferson stop of the L Train, and we are a less than 15 minute walk from the Morgan L Train stop. We do not offer valet, but there is street parking located around the venue.
COAT CHECK + LARGE BAGS
Coat check is open seasonally and closed for summer.
For any Large bags, please expect to have your bag inspected upon arrival. For late club nights and sold out shows, we operate a mandatory bag check.
SMOKING POLICY
There is no smoking allowed, neither analog or electronic, inside The Sultan Room. We do offer a smoking section on our Rooftop for those wanting to do so. You cannot smoke at the bar on the roof, and please be respectful of others enjoying themselves and please dispose of cigarette butts in the correct receptacles.
PHOTOGRAPHY
Non professional photography is allowed in the venue, but please be respectful of the performers and others enjoying the show around you. Flash photography is not permitted. We ask that you take photos from your phone or a simple point and shoot camera for personal use, no professional cameras allowed.
Any content shot with the intent for commercial or promotional use, must be authorized in advance by reaching out to info@turksnyc.com.
LOST & FOUND
Did you lose something in the Sultan Room? It happens! Please email info@turksnyc.com with “Lost & Found” in the subject line and include a very specific description of the lost item, a photo if you have one, and a phone number where you can be reached. Once the item is located, please pick it up during operation hours within two weeks. After two weeks, all left items will be donated.
HOURS OF OPERATION
We have shows Tuesday through Sunday. Our shows during weekdays have varying door times and end at 10 PM, with some exceptions. Please check our calendar and social media for door times to any of our events. Our late night programming on Fridays and Saturdays are from 11 PM to 4 AM.
RAIN OR SHINE
All Sultan Room events are rain or shine. If weather conditions are deemed unsafe, a cancellation call will be made day-of and announced to the public on our social media accounts. If an event is canceled, refunds will be issued to all ticket holders between 5-7 business days.
REFUNDS
All Ticket Sales Are Final: This means that once you purchase a ticket, it is non-refundable unless the event is canceled or postponed by the event organizer.
Event Details Are Subject to Change: Event details such as the lineup, start time, set times, and stage may change without prior notice. These changes can occur due to circumstances beyond our control.
RESCHEDULED EVENTS
When an event is rescheduled, ticket holders will receive an email about the new date.
In this scenario, they typically have two options:
Keep their ticket, which will be honored at the rescheduled date
Request a refund within 7 dates of the event being rescheduled
CANCELLATION
If an event is canceled entirely, ticket refunds will be processed automatically. It may take up to 7 business days for the refund to be processed.
VENUE ACCESSIBILITY
The Sultan Room was built with accessibility for all! We have seating areas, an elevator and is wheelchair accessible. If you would like to reserve seating for a show, please email venue@thesultanroom.com with your name and how many reserved seats you need so we can save you a spot.
When you arrive, let security out front know and they will call for a manager to take you either to your seat or to the elevator.
ON THE DAY
Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
WHAT TO DO IF YOU CAN’T MAKE THE SHOW
We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.
OFFER YOUR TICKET TO ANOTHER FAN
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the wait list: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the wait list function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the wait list after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Learn more about how the wait list works.
Transfer your ticket to a friend
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE aapp on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown.
Can I just get a refund?
Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change.
At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the wait list. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.
But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.