Things to note for any events you’ve got coming up at Knockdown Center.
SECURITY
For the safety and enjoyment of everyone at an event, anyone entering the Center is subject to a reasonable search. This includes, but is not limited to bags, purses, coats and hats. Unless otherwise noted on the particular event page, guests are prohibited from bringing the following items into Knockdown Center:
• food, except for certain medical conditions
• illegal drugs
• outside beverages, with the exception of one factory sealed water bottle per guest.
• video or audio recorders
• professional quality camera equipment
• umbrellas
• knives
• firearms or weapons of any kind
• firecrackers
• strollers or baby seats
• folding chairs
• noise makers or horns
• streamers
• balloons
• signs
• beach balls
• parcels
• camelbaks
• lasers of any kind
• packages or any items the contents of which is not displayed
The venue management reserves the right to restrict any other items that could pose a safety hazard or restrict the enjoyment of another guest. Any prohibited items may be returned to a vehicle or disposed of properly, except where possession is prohibited by law. Management also reserves the right to inspect personal belongings of a suspicious nature.
A doctor’s note or prescription is required for all inhalers in order to be admitted.
FORMS OF ID
Visitors must present valid government issued photo identification in order to be admitted.
RE-ENTRY POLICY
Re-entry is not permitted to ticketed events, unless specified on your particular event’s page on our Calendar.
ON THE DAY
Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
WHAT TO DO IF YOU CAN’T MAKE THE SHOW
We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.
OFFER YOUR TICKET TO ANOTHER FAN
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Wait List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the Wait List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Wait List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Learn more about how the Wait List works.
Transfer your ticket to a friend
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown.
Can I just get a refund?
Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change.
At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Wait List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.
But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.
ACCESSIBILITY
Contact mail@knockdowncenter.com stating which event you will be attending, and with your particular needs so we can alert staff before doors. Please try to arrive early (door times are listed on each event page), and alert our box office staff or security when you arrive. They will make sure you’re taken care of and comfortable. We can also pre-arrange on-site parking for Accessible Vehicles, when needed. Feel free to reach out to mail@knockdowncenter.com with any other questions.
LOST & FOUND
All found items are taken to the Venue Office. If you lose an item during an event, please see our event staff for assistance. If you realize you have lost an item after you leave the property, please email mail@knockdowncenter.com with “Lost and Found” + the name of the event in the subject, as well as a description of the lost item in the email’s body. We will do our best to help find your lost item, however Knockdown Center is not responsible for items left behind. The lost and found is open M-F, from 10:00am until 5:00pm.