Things to note for any events you’ve got coming up at Rough Trade.
SECURITY
Once you arrive for an event - please check to see if there’s a line outside the store directly across from the entrance. If not, you’re welcome to wait in the store until the event begins unless instructed otherwise by Rough Trade staff.
RTNYC is wheelchair accessible as our front door has a ramp once you enter.
No bathrooms are available at RTNYC.
FORMS OF ID
Any form of ID is fine for in-store events.
RE-ENTRY POLICY
Allowed. Just check with the door person as you come back in while the event is going on.
BAG POLICY
Bags allowed.
DRESS CODE
However you feel!
PICKING UP YOUR ALBUM
If you purchased an album, you will be given in the selected format AFTER you check-in.
ON THE DAY
Two hours before the event begins, you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
WHAT TO DO IF YOU CAN’T MAKE THE SHOW
We’ve all been there – you’ve double-booked yourself, you’re unwell and can’t make it, or you’ve got another commitment. It happens. But a change of plans doesn’t mean your ticket has to go to waste. Here’s what you can do.
OFFER YOUR TICKET TO ANOTHER FAN
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Wait List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the Wait List function switched on (that’s up to the event organisers, not DICE), and tickets can only be added to the Wait List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Learn more about how the Wait List works.
Transfer your ticket to a friend
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown.
Can I just get a refund?
Buying a ticket to a live event is similar to booking a flight, in the sense that it’s very rare you can get a refund just because you change your mind, or your circumstances change.
At DICE, you’re always entitled to a refund if an event you have tickets for is cancelled or rescheduled; if the event organiser gives us explicit instructions to refund you; or if another fan buys your ticket through the Wait List. In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.
But if you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund.