We believe tickets belong in the hands of fans, not resellers, and that they should only ever be sold at a fair price. That’s why we have the Wait List: if you can’t make it to a sold-out event, you can add your ticket to the Wait List to be purchased by another fan – no drama, no rip-offs. If the ticket is sold, you get a full refund.
Not all events will have the Wait List function switched on, even if the event has sold out – and that decision is always at the discretion of the event organiser, not DICE. To see if your event has the Wait List enabled, check your ticket by opening the app and tapping the ticket icon at the bottom of the screen.