EartH Accessibility FAQ

The venue consists of three distinct spaces: EartH Theatre, EartH Hall, and EartH Kitchen. While most events are unseated, they also have seated events. The venue have solutions in place to ensure that as many people as possible can attend. If you have any questions or concerns, please refer to our FAQs below or reach out to [e-mail]. Please note that once a show is completely sold out, EartH are not always able to accommodate all access requests, due to venue capacity.

EartH WELCOMES EVERYONE TO THEIR VENUE TO ENJOY LIVE MUSIC AND CULTURE, RECOGNISING THAT FOR MANY PEOPLE THERE ARE BARRIERS, WHICH CAN SOMETIMES MAKE IT DIFFICULT TO DO SO. 

Access + Facilities

Visiting the building

EartH doorways are standard 165cm double doors, hallways are 180cm and the toilet cubicles are also standard with a 45cm turning circle. These are all designed to building control safety regulations, as are the access toilets at 220cm deep x 150cm wide. Toilet seats are ADA (Americans with Disabilities Act) compliant at 38cm wide.

The EartH Theatre has unallocated wooden seating that is 20cm high and 65cm deep.

If you require alternative seating, please contact [e-mail] to discuss the best options for you.

How do I purchase an accessible ticket for myself and my carer?

Access tickets are only available through DICE.

For EartH Hall live shows, Viewing Area + Carer tickets will be available.

For EartH Theatre, Wheelchair-only tickets are available. If you require specific seating in the theatre, please purchase a General Admission (GA) ticket and email us at [e-mail].

What if there's a pre-sale not on DICE?

If a pre-sale occurs on another platform, we kindly ask fans to wait until access tickets are available on DICE to reserve their space.

What if I only need free entry for my companion?

If you require a companion or have other access needs that may or may not require a seat, please purchase a General Admission (GA) ticket and get in touch with [e-mail]. 

I have an access requirement not listed here, what should I do?

If you have any queries or would like more information about access, please contact [e-mail]. 

What to expect on arrival for shows?

If you have purchased an access ticket, when you arrive at the venue please go to the front and ask the door staff for the duty manager, who will be aware of any requirements and assist you inside the venue.

Theatre

EartH Theatre has a few rows of chairs near the front of the stage, and the rest of the space has amphitheatre style seating. They host standing and unreserved seated shows. There is currently no step-free access in the theatre space. They have a rear access point with 15 steps and a rail. 

For wheelchair users, they have a motorised stair climber which is operated by their trained duty managers, this is suitable for manual wheelchairs only and has a maximum weight of 250kg for both the wheelchair and person. There is an accessible level toilet a few meters away from the seating area. If you have purchased a ticket on the night, please ask the door staff for the duty manager on arrival who will be aware of their requirements and come out to assist.

Hall

The downstairs hall is a standing space with an accessible bar and toilet. They can provide seating with back support for live shows at the side of the stage for those who require it. but please note, they do have limited space. For wheelchair users or customers who may require assistance with stairs, they have a lift available that carries a maximum weight of 300kg including the wheelchair and person.

Kitchen

EartH Kitchen unfortunately does not have step-free access or a compatible stair climber, so is not accessible via wheelchair. They are working to improve this and looking to fund works to improve this area of the building.

Do you have an accessible toilet?

All spaces have a dedicated accessible toilet. Please ask the duty manager on the night, and they can show you where this is located.

Do you have disabled parking?

Blue bay parking can be found reasonably close to the venue – there is an online map here.

Can I bring my assistance animal to the show?

Assistance animals may be allowed into the venue depending on the type of event. Please contact [e-mail]. 

Can I bring food, drink and medication into the venue, if I have a medical condition?

Yes, you are more than welcome to bring any necessary food and drinks for medical reasons. If you are arriving with any medical items, to prevent any security-related concerns on the door, please bring your prescription along with ID. If you’re bringing sharps or liquids, they may ask you for supporting documents such as a prescription or doctor’s note.

Do you use strobe lighting? I suffer with photosensitive epilepsy?

The venue do use strobe and flashing lighting, so if you need any further information about this, please contact [e-mail]. 

Are there any other areas away from the crowd in the venue?

If you also would like early access to the venue to familiarise yourself with the space ahead of the crowds, please contact [e-mail] and this is something they can arrange for you.

Please note, other than the viewing platform, they cannot guarantee space away from the crowds due to limited space. You are always welcome to take a break outside to get some air. Please ask the staff for the duty manager if you need to, and they will be able to assist you out of the venue.

Would three of us be able to sit/stand with my partner in the accessible seating area next to the stage?

Unfortunately, as space is limited in the accessible seating area, the venue can only accommodate one person plus their carer or buddy. Anyone else in the group will need to stand elsewhere in the venue.

Do we require paperwork to prove accessibility needs?

You may be asked for paperwork to prove eligibility for your access tickets.

The following is a list of paperwork the venue will recognise, but this is not exhaustive, and they’ll consider each application on a case-by-case basis and will not exclude anyone with a reasonable request for a ticket if they can accommodate them:

• A statement of higher or middle rate disability living allowance (DLA)
• Receipt of either the Severe Disablement Allowance or Attendance Allowance
• Personal Independence Payment (PIP)
• Attendance Allowance
• Qualifying annual uprating letter
• The Access Card (Details available from www.accesscard.org.uk)
• Registration document which certifies that you are Registered Blind or Partially Sighted
• Veterans Agency letter confirming War Disablement Pension
• A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
• If resident outside of UK please use equivalent documentation