EartH Accessibility FAQ EartH Accessibility FAQ

EartH Accessibility FAQ

WE WELCOME EVERYONE TO OUR VENUE TO ENJOY LIVE MUSIC AND CULTURE, RECOGNISING THAT FOR MANY PEOPLE THERE ARE BARRIERS, WHICH CAN SOMETIMES MAKE IT DIFFICULT TO DO SO. 

 

Our venue consists of three distinct spaces: EartH Theatre, EartH Hall, and EartH Kitchen. While most of our events are unseated we have seated events. We have solutions in place to ensure that as many people as possible can attend. If you have any questions or concerns, please refer to our FAQs below or reach out to our ticketing partner, DICE, via their Help Centre. Please note that once a show is completely sold out, we are not always able to accommodate all access requests, due to our venue capacity.

 

Access + Facilities 

Visiting the building 

EartH doorways are standard 165cm double doors, hallways are 180cm and the toilet cubicles are also standard with a 45cm turning circle. These are all designed to building control safety regulations, as are the access toilets at 220cm deep x 150cm wide. Toilet seats are ADA (Americans with Disabilities Act) compliant at 38cm wide.

The EartH Theatre has unallocated wooden seating that is 20cm high and 65cm deep.

If you require alternative seating, please contact DICE through the Help Centre to discuss the best options for you.

 

How do I purchase an accessible ticket for myself and my carer? 

We have a limited number of tickets for each event available through DICE that grants you access to our viewing platform. All access tickets include free entry for 1 carer, priority entry and a seat/wheelchair space. If these tickets are sold out please contact DICE as we may be able to accommodate these requests on a case by case basis. 

 

What if I only need free entry for my companion? 

If you only require a free carer ticket please contact DICE through the Help Centre (LINK https://dicefm.zendesk.com/hc/en-gb) and they can assist you. Please note in this instance, the person accompanying the carer will still need to purchase a general access ticket to enter.

 

I have an access requirement not listed here, what should i do? 

If you have any queries or would like more information about access please contact DICE here.

 

What to expect on arrival for shows? 

If you have purchased an access ticket when you arrive at the venue please come to the front and ask our door staff for the duty manager who will be aware of any requirements and assist you inside the venue. 

 

Theatre 

Our theatre space has a few rows of chairs near the front of the stage and the rest of the space has amphitheatre style seating. We host standing and unreserved seated shows. There is currently no step-free access in the theatre space. We have a rear access point with 15 steps and a rail. For wheelchair users we have a motorised stairclimber which is operated by our trained duty managers, this is suitable for manual wheelchairs only and has a maximum weight of 250kg for both the wheelchair and person. There is an accessible level toilet a few meters away from the seating area. If you have purchased a ticket on the night, please ask the door staff for the duty manager on arrival who will be aware of their requirements and come out to assist. 

 

Hall

Our downstairs hall is a standing space with an accessible bar and toilet. We can provide seating with back support for live shows at the side of the stage for those who require it but please note we do have limited space. For wheelchair users or customers who may require assistance with stairs we have a lift available that carries a maximum weight of 300kg including the wheelchair and person. 

 

Kitchen 

EartH Kitchen unfortunately does not have step-free access or a compatible stair climber, so is not accessible via wheelchair. We are working to improve this and looking to fund works to improve this area of the building. 

 

 

Do you have an accessible toilet? 

All spaces have a dedicated accessible toilet please ask the duty manager on the night and they can show you where this is located. 

 

Do you have disabled parking? 

Blue bay parking can be found reasonably close to the venue – there is an online map here.

 

Can I bring my assistance animal to the show? 

Assistance animals may be allowed into the venue depending on the type of event. Please contact DICE here. 

 

Can I bring food, drink and medication into the venue, if I have a medical condition? 

Yes, you are more than welcome to bring any necessary food and drinks for medical reasons. If you are arriving with any medical items, to prevent any security-related concerns on the door, please bring your prescription along with ID. If you’re bringing sharps or liquids, we may ask you for supporting documents such as a prescription or doctor’s note.

 

Do you use strobe lighting? I suffer with photosensitive epilepsy? 

We do use strobe and flashing lighting in the venue so if you need any further information about this please contact DICE here. 

 

Are there any other areas away from the crowd in the venue? 

If you also would like early access to the venue to familiarise yourself with the space ahead of the crowds, please contact DICE through the Help Centre and this is something we can arrange for you. 

Please note, other than our viewing platform, we cannot guarantee space away from the crowds due to limited space. You are always welcome to take a break outside to get some air. Please ask the staff for the duty manager if you need, and they will be able to assist you out of the venue.

 

Would three of us be able to sit/stand with my partner in the accessible seating area next to the stage?

Unfortunately, as space is limited in the accessible seating area, we can only accommodate one person plus their carer or buddy. Anyone else in the group will need to stand elsewhere in the venue.

 

Do we require paperwork to prove accessibility needs?

You may be asked for paperwork to prove eligibility for your access tickets. 

The following is a list of paperwork we will recognise, but this is not exhaustive, and we’ll consider each application on a case-by-case basis and will not exclude anyone with a reasonable request for a ticket if we can accommodate them:

  • A statement of higher or middle rate disability living allowance (DLA)
  • Receipt of either the Severe Disablement Allowance or Attendance Allowance
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Qualifying annual uprating letter
  • The Access Card (Details available from www.accesscard.org.uk)
  • Registration document which certifies that you are Registered Blind or Partially Sighted
  • Veterans Agency letter confirming War Disablement Pension
  • A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
  • If resident outside of UK please use equivalent documentation