Village Underground Accessibility FAQ

Village Underground is an unseated venue for most events, but they have solutions to help ensure that as many people as possible are able to attend shows. If in any doubt, please see the FAQs below, or contact [e-mail] with any queries.

Please note that once a show is completely sold-out, we are not always able to accommodate all access requests, due to venue capacity.

VILLAGE UNDERGROUND WELCOME EVERYONE TO THEIR VENUE TO ENJOY LIVE MUSIC AND CULTURE, RECOGNISING THAT FOR MANY PEOPLE THERE MAY BE BARRIERS, WHICH CAN SOMETIMES MAKE IT DIFFICULT TO DO SO. 

ACCESSIBLE VIEWING PLATFORM

For all live music events, the venue have a seated platform area for fans or wheelchair users and those who need to be seated.

For any other access requirements, please see our FAQ below or contact Village Underground directly at [e-mail], who will assist with any adjustments or further information.

DJ-LED EVENTS AND CLUB NIGHTS

The venue is unable to provide a viewing platform for these events.

For any other access requirements, please see our FAQ below or contact Village Underground directly at [e-mail], who will assist with any adjustments or further information.

FAQs

How do I purchase an accessible ticket for myself and my carer?

Seated/Wheelchair + Carer Tickets are only available to purchase on DICE. We cannot guarantee wheelchair access or seating if a Viewing Area ticket has not been purchased.

What if I only need free entry for my companion?

If you require a companion or have other access needs that may or may not require a seat, please purchase a General Admission (GA) ticket and get in touch with [e-mail].

I have an access requirement not listed here, what should I do?

If you have any queries or would like more information about access, please contact [e-mail].

What to expect on arrival for shows?

If you have purchased an access ticket, when you arrive at the venue please head to the front and ask the door staff for the duty manager, who will be aware of any requirements and assist you inside the venue.

Live show -  The venue has 2 entrances/exits – one is located on Holywell Lane and has a couple of steps, the other is located on Great Eastern Street and is fully accessible. There is permanent ramp access to the accessible viewing area, where they have a raised platform and offer seating or wheelchair space. They do not have an accessible bar, however they can provide a bartender if a fan is without a carer.

Club show - The venue has 2 entrances/exits – one is located on Holywell Lane and has a couple of steps, the other is located on Great Eastern Street and is fully accessible.  There is no viewing platform available on club nights, but they welcome wheelchair users and offer free carer entry.

Do you have an accessible toilet?

The venue has one dedicated accessible toilet. This is located at the front of the building next to the cloakroom area. It is accessible via the ramp from the main floor.

Do you have disabled parking?

Blue bay parking can be found reasonably close to the venue – there is an online map here.

Can I bring my assistance animal to the show?

Assistance animals may be allowed into the venue depending on the type of event. Please contact [e-mail].

Can I bring food, drink and medication into the venue, if I have a medical condition?

Yes, you are more than welcome to bring any necessary food and drinks for medical reasons. If you are arriving with any medical items, to prevent any security related concerns on the door, please bring your prescription along with ID. If you’re bringing sharps or liquids, the venue may ask you for supporting documents such as a prescription or doctor’s note.

Do you use strobe lighting? I suffer with photosensitive epilepsy?

The venue do use strobe and flashing lighting in the venue, so if you need any further information about this, please contact [e-mail].

Are there any other areas away from the crowd in the venue?

If you also would like early access to the venue to familiarise yourself with the space ahead of the crowds, please contact [e-mail] and this is something they can arrange for you.  Please note, other than our viewing platform, they cannot guarantee space away from the crowds due to limited space. You are always welcome to take a break outside to get some air. Please ask the staff for the duty manager if you need, and they will be able to assist you out of the venue.

Would three of us be able to sit/stand with my partner in the accessible seating area next to the stage?

Unfortunately, as space is limited in the accessible seating area, the venue can only accommodate one person plus their carer or buddy. Anyone else in the group will need to stand elsewhere in the venue.

Do we require paperwork to prove accessibility needs?

You may be asked for paperwork to prove eligibility for your access tickets.

The following is a list of paperwork the venue will recognise, but this is not exhaustive, and they’ll consider each application on a case-by-case basis and will not exclude anyone with a reasonable request for a ticket if they can accommodate them:

• A statement of higher or middle rate disability living allowance (DLA)
• Receipt of either the Severe Disablement Allowance or Attendance Allowance
• Personal Independence Payment (PIP)
• Attendance Allowance
• Qualifying annual uprating letter
• The Access Card (Details available from www.accesscard.org.uk)
• Registration document which certifies that you are Registered Blind or Partially Sighted
• Veterans Agency letter confirming War Disablement Pension
• A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
• If resident outside of UK please use equivalent documentation