229 Accessibility FAQ

Events at 229 have ambulant and wheelchair tickets available for purchase directly from the event page on DICE. Ambulant tickets do not include seating, so if this is required, please reach out to [e-mail] to let them know and they'll advise if this is possible. The venue does not have a permanent seating area or viewing platform.

Access tickets are only available through DICE, and the venue request that you do not buy a ticket with an alternate ticket seller, as they cannot ensure that they will receive access requests from other ticketing companies and want to avoid disappointment.

If you require a companion ticket, please reach out to us via the DICE app or via this form, choosing the 'Accessibility Request' option. If you require a free companion ticket, we require one of the following forms of evidence:

• Front page of DLA / PIP / Attendance Allowance letter
• Certificate of Visual Impairment
• Recognised Assistance Dog ID card
• CredAbility Access Card (www.accesscard.org.uk)
• Blue Badge
• Doctors/ medical note

Venue Description

Venue 1: There is step-free access into the foyer/box office through a set of double glass doors.  After this, there are 24 steps (with handrail) down into the venue.

 Venue 2: Entrance to Venue 2 is through the canopied entrance on Great Portland Street.  It leads straight to a flight of 24 stairs down into the venue.

Both venues are accessible via the lift.

Travel Guide

Address: 229 Great Portland Street, W1W 5PN

The venue benefits from easy tube and bus access:

• The Hammersmith & City/Circle and Metropolitan Lines go to Great Portland Street – 300 feet away from the venue.
• The Bakerloo Line stops at Regent’s Park Station – 0.1 miles from the venue.
• The Victoria and Northern Lines stop at Warren Street – 0.4 miles away.
• There are plenty of direct buses from West and East London running along Euston Road plus buses running north to south, going down Great Portland Street and vice versa.
• Night Tube services now run on Victoria Line (Warren Street Station) and Central Line (Oxford Circus Station) on Fridays and Saturdays. There’s an extensive night bus service operating nearby.  Please check the TFL website if unsure.

They do not have any customer parking at the venue; however, there are many side streets around the venue, most of which offer free parking after 6:30 pm. They recommend Park Crescent and Outer Circle.

 

Blue Badge Parking

There are Blue Badge parking bays on Park Crescent and Greenwell Street.  Both are approximately 100m from the venue. Please be aware that Greenwell Street is within the London CCZ, but Park Crescent is not (if approached from Euston Road).

Arrival Guide

Timings are specific to each show – please check the DICE app to find this information - there's a guide on how to do this here.  Generally, we are unable to share stage times but most shows open doors at 7pm and finish by 11pm.  Clubs generally open around 10pm and finish between 2-3am.  229 endeavour to keep the ‘FAQ’ section of DICE show listings updated with which venue the show will be in.

Venue 1: 229 ask that any fans who are unable to use stairs speak to one of their members of security at the foyer/box office at Venue 1, who can call a staff member to lead you to the accessible lift that goes into the venue. Please have your ticket ready or be ready to give the name of the person who booked the tickets.

Venue 2: 229 ask that any customers who are unable to use the stairs speak to one of their members of security at the door of the venue, who will call a staff member to lead the customer to their accessible lift that goes into the venue.  Please have your ticket ready or be ready to give the name of the person who booked the tickets.

If you require priority entry (queue jumping), please inform the security staff at the door of the venue.

Toilets & Bar

Venue 1: In the venue, there is one accessible toilet at the bottom of the stairs by the bar, on the same level as the main viewing area. 

Venue 2: In the venue, there is one accessible toilet on the right-hand side of the stage, on the same level as the main viewing area.  The corridor it is in is generally closed to avoid audience spilling into incorrect venues, however, the venue staff are happy to help and ensure you have access to this toilet during your visit.  

Regrettably, there is not a lowered counter at the bar in either venue, but the friendly bar staff will be more than happy to help you.

They also have a public bar (The Thirsty Scholar) on the ground level with an accessible toilet near the smoking area.  Please speak to a member of staff and they will direct you there.

Inside 229

The venue do not have a designated viewing area. In Venue 1, the stage is high and therefore viewing is good and there are great sight lines to the stage from any position in the venue. Venue 2 is an intimate space where access customers can sit within good proximity/view of the stage. The member of staff who shows you into the venue will show you a recommended area to view the show from.

Assistance Dogs

We kindly ask that you inform the venue in advance and provide proof that your dog is registered with an organisation that is a member of Assistance Dogs UK. Please contact [e-mail] before the show. 

Strobe Lighting

Events at 229 use haze, strobe, flashing lights and other theatrical effects.  If you need further information about this, please email [e-mail] regarding the specific show. Please note that this may not be immediate, as they may need to contact the promoter for more information.

 

Evacuation Policy

All the venue's security, stewards and porters are trained to know how to assist customers with access needs in case of emergency.  229 ask that anyone unable to use stairs returns to the lift lobby area with their carer, where they will be assisted and lifted to ground floor level or directed to a designated Safe Area.

Smoking

The smoking area is on the ground floor at the main entrance.  If a person with access needs or using a wheelchair wants to go outside to smoke, please notify a member of security or other staff member and arrangements will be made to use the lift.

No Readmission

229 operate a No Readmission policy once you have left the venue.  Please speak to staff if you need to leave and later return due to access needs.

If you have further queries that are not answered here, please email [e-mail] – they are a small team but will endeavour to get back to you within 5 working days.