When you're entitled to a refund When you're entitled to a refund

When you're entitled to a refund

You’re entitled to a refund if:

  1. An event has been cancelled or rescheduled.
    If the event has been cancelled, we’ll send you a text to let you know, and automatically issue a full refund to your original payment method – no refund request required.
    If an event organiser reschedules an event and you can’t make the new date, just request a refund, and we’ll send you back your money.
  2. The event organiser explicitly tells us to refund your tickets.
  3. You offer your ticket up to the Waiting List for a sold-out event, and another fan buys it.
    Not all sold-out events will have the Waiting List function switched on – that’s always at the discretion of the event organiser, not DICE. But if the Waiting List for an event is active and someone buys your ticket, we’ll issue you a full refund. Learn more about how to use our Waiting List feature. 
  4. The cooling off feature is active
    For some events on DICE you can receive an automatic refund within a brief period after the purchase depending on the event partner policies. Request a refund in-app or via dice.fm/refund and if the cooling off period is active you will receive confirmation of the refund by email and the funds will be back in your account within 5-10 days. Please note that no automatic refunds will be available within 24 hours of the event start time.

In each of these scenarios, we’ll refund the full cost to your original payment method, and the money should hit your account in five to 10 working days.

If you decide you don’t want to go to an event anymore, or something gets in the way of you attending, we’re afraid we won’t be able to offer you a refund. In that case, why not use our send to a friend function to make someone’s day?